Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

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Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

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Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

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